Complaints, requests, and other inquiries

Complaints and requests

At Tokyo Taxi Center, we accept online complaints in order to improve our customer service and convenience.

Please follow the onscreen instructions and access the complaints form if you have ridden (or tried to ride) a taxi with an office in the special designated areas of Tokyo (the 23 Special Wards, Musashino City, and Mitaka City) and were refused a ride or made to disembark before you reached your destination, or if you have ridden a taxi and would like to submit an opinion about customer service or pricing.


Online submission of complaints and requests


The telephone line for inquiries is open from 9 a.m. to 5 p.m. from Monday to Friday (except for December 29 to January 3 or where those days fall on a public holiday).



(Point of contact)

Complaint review office (for complaints and inquiries only): (Phone) 03-3648-0300

Lost property inquiries (radio base station list)

Please contact the taxi provider listed on the receipt if you left an item behind in the taxi and you still have your receipt.

If you do not know who your taxi provider was, please file a report at your nearest police station or police box (koban). In addition, please direct any inquiries about items left behind in taxis to the following radio base stations.

[Radio base station list]
Radio base station name Car appearance Indicator lamp shape Radio base station telephone number/Lost and found phoneline
アシスト
タクシー無線
03-5838-7420
EM無線協同組合 03-3545-3501
荏原無線タクシー 03-3783-5111
グリーンキャブ
無線タクシー
03-3203-8181
(忘)03-3205-6622
国際無線タクシー 03-5530-6001
コンドルタクシー無線 03-5984-2001
私鉄無線 小田急 無線局電話番号
03-5484-7171
(5時~26時)

忘れ物問い合わせ
小田急
03-3482-4511
03-3759-2251
京急
03-3474-2262
私鉄無線 京急 画像準備中
第一交通 03-5678-0033
大和自動車
無線グループ
03-3563-5151
チェッカー
キャブ無線
03-3573-3751
帝都自動車交通無線 03-3643-6881
東京エムケイ 03-5547-5551
東京無線タクシー 03-3361-2111
東京都個人タクシー
協同組合無線
03-3383-3111
(忘)03-6271-0006
東都タクシー無線 03-3590-1010
日本交通無線 0570-08-2151
ハロートーキョー 03-5653-7921
(忘)03-5653-2230
日の丸無線 03-3814-1111
(忘)03-3815-4991
(平日9時~17時のみ)
日個連東京都
営業協同組合
03-5976-6011
(忘)03-5976-9166
  • 注1 忘れ物については、上記無線局の他警察署または交番にお届けください。
  • 注2 一部無線局を除き、上記以外にも黒塗りの塗色があります。