Complaints, requests, and other inquiries
Complaints and requests
At Tokyo Taxi Center, we accept online complaints in order to improve our customer service and convenience.
Please follow the onscreen instructions and access the complaints form if you have ridden (or tried to ride) a taxi with an office in the special designated areas of Tokyo (the 23 Special Wards, Musashino City, and Mitaka City) and were refused a ride or made to disembark before you reached your destination, or if you have ridden a taxi and would like to submit an opinion about customer service or pricing.
Online submission of complaints and requests
The telephone line for inquiries is open from 9 a.m. to 5 p.m. from Monday to Friday (except for December 29 to January 3 or where those days fall on a public holiday).
(Point of contact)
Complaint review office (for complaints and inquiries only): (Phone) 03-3648-0300
Lost property inquiries (radio base station list)
Please contact the taxi provider listed on the receipt if you left an item behind in the taxi and you still have your receipt.
If you do not know who your taxi provider was, please file a report at your nearest police station or police box (koban). In addition, please direct any inquiries about items left behind in taxis to the following radio base stations.
| Radio base station name | Car appearance | Indicator lamp shape | Radio base station telephone number/Lost and found phoneline |
|---|---|---|---|
| アシスト タクシー無線 |
 |
 |
03-5838-7420 |
| ＥＭ無線協同組合 |  |
 |
03-3545-3501 |
| 荏原無線タクシー |  |
 |
03-3783-5111 |
| グリーンキャブ 無線タクシー |
 |
 |
03-3203-8181 （忘）03-3205-6622 |
| 国際無線タクシー |  |
 |
03-5530-6001 |
| コンドルタクシー無線 |  |
 |
03-5984-2001 |
| 私鉄無線 小田急 |  |
 |
無線局電話番号 03-5484-7171 (5時～26時) 忘れ物問い合わせ 小田急 03-3482-4511 03-3759-2251 京急 03-3474-2262 |
| 私鉄無線 京急 | 画像準備中 | ||
| 第一交通 |  |
 |
03-5678-0033 |
| 大和自動車 無線グループ |
 |
 |
03-3563-5151 |
| チェッカー キャブ無線 |
 |
 |
0570-02-3751 （忘）03-5332-3751 |
| 帝都自動車交通無線 |  |
 |
03-3643-6881 |
| 東京エムケイ |  |
 |
03-5547-5551 |
| 東京無線タクシー |  |
 |
03-3361-2111 |
| 東京都個人タクシー 協同組合無線 |
 |
 |
03-3383-3111 （忘）03-6271-0006 |
| 東都タクシー無線 |  |
 |
03-3590-1010 |
| 日本交通無線 |  |
 |
03-5755-2151 （忘）050-3173-9200 （平日9時～17時のみ） |
| 日の丸無線 |  |
 |
03-3814-1111 （忘）03-3815-4991 （平日9時～17時のみ） |
| 日個連東京都 営業協同組合 |
 |
 |
03-5976-6011 （忘）03-5976-9166 |
- 注1 忘れ物については、上記無線局の他警察署または交番にお届けください。
- 注2 一部無線局を除き、上記以外にも黒塗りの塗色があります。